jqk88 Privacy Policy

1. Information We Collect

In operating the jqk88 platform, we need to collect various categories of personal information to provide a secure, responsible service that meets the international licensing requirements we comply with.

Categories of information that may be collected include:

• Identity information: full name, identity card number (MyKad), date of birth, nationality and gender.
• Contact information: email address, mobile phone number and residential address.
• Financial information: details of deposit and withdrawal methods (including e-wallet account numbers, bank account numbers via FPX, or crypto wallet addresses such as USDT, BTC and ETH), transaction records, and deposit and withdrawal history.
• Usage information: login activity, game history, betting activity, game preferences and technical data such as IP address and device type.
• Communication information: records of correspondence with the support team via live chat or email.

2. How We Collect Information

jqk88 collects personal information through the following channels:

• Account registration: When you register to open a new account at jqk88, you are required to submit basic information for identity verification.
• Identity verification (KYC): To meet licensing requirements and prevent fraud and money laundering, we may request additional identity verification documents at any stage.
• Financial transactions: Every time you make a deposit or withdrawal using methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency, transaction details are recorded automatically.
• Website usage: Cookies, web beacons and similar technologies automatically record how you interact with the jqk88 platform.
• Support communications: When you contact our customer support team, the conversation may be recorded for quality control and dispute resolution purposes.

3. Purpose of Information Use

Personal information collected by jqk88 is used solely for legitimate purposes necessary for the smooth operation of the platform. The main purposes for which data is used are as follows:

• Creating and managing member accounts and processing registration requests.
• Processing deposits, withdrawals and all financial transactions securely.
• Verifying member identity for compliance with international licensing regulations related to online gambling operations.
• Detecting, investigating and preventing fraud, hacking, money laundering and platform abuse.
• Providing effective customer support via live chat and email in Malay and English.
• Sending important notifications related to accounts, promotions and policy updates to members.
• Improving the user experience, platform design and technical performance of jqk88 services.
• Fulfilling legal obligations and reporting requirements imposed by relevant international regulatory bodies.

4. Information Sharing and Disclosure

jqk88 does not sell, rent or trade members' personal information to third parties. However, there are limited situations where disclosure of information becomes necessary:

• Service providers: Third parties we engage for specific purposes such as payment processing, data hosting or technical analytics. They are bound by strict confidentiality agreements and may only use data for the specified purpose.
• Legal requirements: If required by a court order, regulatory body investigation or applicable legal provision, we may need to disclose certain information.
• Fraud prevention: In cases of platform abuse, relevant information may be shared with the responsible enforcement authorities.
• With your consent: In other situations, we will obtain your explicit permission before any disclosure is made.

5. Cookies and Tracking Technologies

The jqk88 platform uses cookies and similar tracking technologies to improve functionality and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies used include:

• Essential cookies: Required for basic website functions such as login, session management and security. These cannot be disabled.
• Performance cookies: Collect anonymous information about how visitors use the website to help us improve design and content.
• Functional cookies: Save your preferences such as language and display settings so you do not need to set them again each time.

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the jqk88 platform.

6. Data Security and Protection

jqk88 takes data security very seriously. We implement appropriate technical and administrative measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Security measures we practise include:

• Data encryption during transmission using the latest TLS/SSL protocols.
• Strict internal access controls — only authorised staff may access members' personal data based on their job requirements.
• Continuous system monitoring to detect suspicious activity or intrusion attempts.
• Regular security assessments by the technical team to identify and address any vulnerabilities.
• Clear incident response procedures for handling any data breaches promptly.

While we strive to maintain the best possible security, no system can guarantee absolute security. We encourage members to also take precautions such as using strong passwords and not sharing login credentials.

7. Your Rights as a Data Subject

As a jqk88 member, you have certain rights regarding the personal information we hold about you. These rights include:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: If any information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right of erasure: In certain circumstances, you may request the deletion of your personal information, subject to our record retention obligations under applicable law.
• Right to restrict processing: You may request that we limit how we process your data in certain circumstances.
• Right to object: You have the right to object to the processing of your personal information for certain purposes such as direct marketing.

To exercise any of the above rights, please contact the jqk88 support team via live chat or email. We will process each valid request within a reasonable time and will inform you of the outcome.

8. Age Restrictions and Child Protection

jqk88 services are strictly limited to individuals aged 21 and above. We do not knowingly collect or process personal information from any individual under the age of 21.

During the registration process, we require date of birth verification. If we find that an account has been registered by someone under the required age, that account will be suspended immediately and all related information will be securely deleted.

If you become aware that someone under the age of 21 has registered for or is using the jqk88 platform, please contact us immediately at [email protected] so we can take the appropriate action.

9. Amendments to This Privacy Policy

jqk88 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or changes in the services we offer.

When there are significant changes, we will take the following steps:

• Display a clear notice on the jqk88 website regarding the upcoming changes.
• Update the "Effective date" shown at the top of this policy.
• Send notifications via email to registered members for changes that significantly affect their rights.

We encourage you to review this privacy policy periodically. Continued use of the jqk88 platform after any amendment takes effect will be considered your agreement to the updated version of the policy.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, the jqk88 team is ready to assist.

Available contact channels:

• Email: [email protected]
• Live chat: Available 24 hours a day, 7 days a week through the jqk88 platform in Malay and English.

When submitting enquiries related to personal data, please include your account username and a brief description of your request. This will help us process your request more quickly and accurately.